Whether it's Emily the voice automated system for Bell or any other company, I hate the new way to get through to customer service. I guess these days it's a luxury to actually talk to someone.
The only problem is that 9 times out of 10 I have to end up talking to someone anyways and I just waste time and energy trying to get the computer to let me talk to someone.
It's so annoying. Today I had to talk to both Rogers and Bell and geez, i spent more time listening to their prerecorded annoying and stupid messages than I did on the phone with real people.
At least i got through relatively quickly, i can't imagine being on hold for 40 minutes..
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